Whiteleys

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info@whiteleyscleaners.co.uk or by post to 1-3 Ravenswood Crescent, West Wickham, Kent, BR4 0JH before placing an order with us. These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

Company Registered Address: Whiteleys Cleaners Limited (“Whiteleys”), 1-3 Ravenswood Crescent, West Wickham, Kent BR4 0JH. Company Registration Number: 8768516.

Offers

All offers, whether displayed on the website, advertisement, leaflet or any other means, have no monetary value and cannot be exchanged fully or partly for cash. They can only be redeemed as part or full payment on an order. All offers are for limited periods as stated on the advertisement.

Pricing

Whiteleys reserves the right to change prices at any time and is not responsible for errors on the website related to pricing.

Right to Refuse

Whiteleys reserve the right to refuse its service to any customer at any time.

Payments

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, MasterCard, Delta, Solo and Switch. All transactions are shown in pounds sterling (£). All prices quoted on our website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

Disclaimer and Limitations of Liability

Whiteleys does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Whiteleys nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Whiteleys or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Whiteleys uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Whiteleys will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Whiteleys takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Whiteleys will not be responsible or liable for your use of any other websites which you may access via links within this website. Whiteleys does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Whiteleys. Whiteleys will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Whiteleys may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Whiteleys.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Loss and Damage Policy

In the unlikely event of damage please inform us within 48 hours of receiving your garment. Count discrepancies must be reported within 48 hours of our delivery of your garments. After that we will not assume any responsibility for damaged or missing items. We are not responsible for any loss after delivery to your doorman, concierge or other authorised person. If you are unable to pick-up your delivered order within this time period (e.g. vacation etc.) please inform us before delivery by phone, post or email. We will keep it on our premises for an agreed period.

We will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. In the event of damage if we determine we are responsible then we will replace the item or offer a service credit agreed by both parties.

In the event of loss (unless stated at the time of cleaning that the item is part of a set or valued over £100) we will provide the depreciated fair value of that garment as set out by the Textile Services Association, www.tsa-uk.org. The value of the garment depends on the age of the item.

We exercise great care in processing your items and use methods best suited to the nature and condition of each article. We clean in accordance with the care label instructions. In the absence of this we will consult you but not be liable in the event that the chosen method damages your clothes.

Despite our intent to identify problem garments in advance, we cannot assume responsibility for inherent weaknesses/defects in materials that are not apparent prior to cleaning. We are not responsible for sun fading, colour loss due to non-fastness, wear and tear and shrinkage.

We aim to remove all stains but in some cases this is not possible. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals.

Should the need arise we will contact you before going ahead as certain stain removals can only be done at the customers own risk. We may not be able to guarantee the results.

Suede & leather garments are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance or shrinkages.

It is your sole responsibility to remove any items from article pockets as we do not take any responsibility for the loss or damage of your items.

Though care is taken to look after any belts, buttons, buckles or any other additional items to any given article, we do not take responsibility for any damage or loss of such items during the cleaning process.

Delivery Policy

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. Our usual service is 48 hours for pick-up and delivery for same day orders. Collections must be made before 12 noon the day before delivery. Orders for repairs/alterations cannot be accepted for next day delivery.

Late Delivery- We have spent many hours and tested a range of different procedures to help ensure that your dry cleaned garments arrive when expected. However, with traffic being as it is there might be unusual circumstances which make it impossible to deliver your order during the scheduled day. We will do all that we can to keep you fully informed. Our policy is that if we cannot deliver on the expected day, it will be delivered immediately the following working day.

If, after placing the order, a customer becomes aware the driver will not be able to collect or deliver to their address at that time due to any circumstances, the customer must inform the company as soon as possible. The company will endeavour to agree another convenient time, but this would be subject to availability by time and date.

If the driver visits the address within the scheduled time and there is no response or is unable to gain access, the customer will be informed. In such circumstances, the company will endeavour to agree another convenient time, but this would be subject to availability by time and date. The company reserves the right to terminate the account of a person or address where this occurs repeatedly.

The company reserves the right to not accept an order or cancel an order if there is reason to suspect staff may be at risk of physical or verbal abuse or if there have been problems of the customer not opening the door to a collection or delivery previously or difficulties of access to the premises. Where an order requires collection or delivery above the third floor, should there be no access by lift, either permanently or temporarily, the company reserves the right to decline the collection or delivery. The company would request the customer contact them and make them fully aware of the situation and needs. Where it is possible, practical and not a health or safety issue, the company will endeavour to explore ways to still help the customer but cannot guarantee to be able to do so.

If ordering online, payment must be made at the time of placing the order. If order is made through one of our retail shops, then payment can be made by either cash or by card method. Usually delivery is free of charge for orders over £20 and part of our customer services to our local customers, however, if delivery is required to an area which is outside our usual operating areas then it is at our discretion if delivery is available and this should be discussed with us before an order is placed.

If there are any problems in processing your items we will contact you and if we are unable to connect with you, your item/s will be sent back unprocessed and you will be refunded for that particular item.

With regard to our ironing services, we ask that our customers separate all shirts and bedding items into two different bags.

Any items for alteration and repairs must also be separately bagged with clear instructions and labelled accordingly of the alteration/repair required.

Whiteleys do not accept responsibility for any items subsequently reported missing. For full details, please refer to our loss and damage policy.

Account Customers

There is a minimum spend for account customers in the sum of £100 per month. Settlement should be made immediately upon receipt of the invoice which is sent out on the first week of the month.

Invoices are sent out on a monthly basis and delivered by email where possible.

Our Website

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Whiteleys or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Whiteleys. Copying, printing or downloading the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.